InterContinental Hotels Group (IHG) is one of the world’s leading hotel companies, with over 5,900 properties across the globe. Known for its iconic brands such as InterContinental, Crowne Plaza, and Holiday Inn, IHG has made a commitment to providing exceptional service and experiences to its guests.
One of the ways that IHG has demonstrated this commitment is through its dedication to customer satisfaction. The hotel chain has implemented several initiatives to ensure that guests have an enjoyable and memorable stay.
One of these initiatives is the IHG Rewards Club, a loyalty program that allows guests to earn points for every stay at an IHG property. Members can redeem these points for free nights, merchandise, and other rewards. The program also offers exclusive perks such as room upgrades, late checkout, and free internet.
IHG has also invested in technology to enhance the guest experience. The hotel chain has introduced mobile check-in and check-out, allowing guests to bypass the front desk and go straight to their room. IHG has also implemented digital key technology, which enables guests to use their smartphone as a room key.
IHG has also taken steps to ensure that its hotels are safe and clean. The hotel chain has introduced the IHG Clean Promise, which includes enhanced cleaning procedures, social distancing measures, and the use of personal protective equipment by staff. The company has also partnered with experts from the Cleveland Clinic to develop new protocols for cleaning and disinfecting hotels.
Another way that IHG has demonstrated its commitment to customer satisfaction is through its guest feedback program. The hotel chain encourages guests to provide feedback about their stay, whether positive or negative. IHG takes this feedback seriously and uses it to improve the guest experience.
Overall, IHG’s commitment to customer satisfaction is evident in the many initiatives that the hotel chain has implemented. From loyalty programs to cutting-edge technology, IHG is dedicated to providing exceptional service and experiences to its guests.
IHG’s dedication to customer satisfaction extends beyond just its properties. The hotel chain has also made efforts to support its local communities and the environment.
IHG has launched several sustainability initiatives, such as reducing plastic waste and promoting responsible sourcing of products. The hotel chain has also partnered with organizations such as Clean the World and the International Tourism Partnership to support sustainable tourism practices.
Furthermore, IHG has made efforts to support local communities through initiatives such as the IHG Foundation, which provides grants to organizations working on issues such as disaster relief, education, and community development.
In terms of diversity and inclusion, IHG has made progress in recent years. The hotel chain has established a Diversity and Inclusion Council, which aims to create a more inclusive workplace and culture. IHG has also been recognized for its efforts in this area, being named one of the 2021 Best Workplaces for Diversity by Great Place to Work®.
In summary, IHG’s commitment to customer satisfaction goes beyond just providing comfortable rooms and excellent service. The hotel chain has taken steps to support sustainability, local communities, and diversity and inclusion. With its continued dedication to these areas, IHG is well-positioned to provide exceptional experiences for its guests for years to come.
